To assess the association between patient satisfaction and the quality of the informed consent (IC) obtaining process in a tertiary-care hospital.
Methods: A cross-sectional study was carried out between December 2014 and April 2016 using a modified Leiden Perioperative care Patient Satisfaction questionnaire (LPPSq) in the form of pre- and postoperative structured interviews in King Khalid University Hospital (KKUH).
Results: A total of 198 eligible subjects were included. The LPPSq score was found to be significantly related to patients having children (P= 0.003). Patients with children were the most satisfied, with a mean score of 84.12 ± 9 SD. The most satisfied age group were those between 56 and 65 years of age with a mean score of 85.07. Disclosure and understanding score showed a strong positive relationship with the level of satisfaction using the Pearson correlation coefficient. Fifty oercent (50%) of the participants were not informed about other therapeutic options. Of those who did not understand the form, 79.6% did not actually read it. Otherwise, there were no significant differences between the other variables of the LPPSq score including patient educational level. Spending more time obtaining informed consent was unrelated to higher patient-physician score and/or higher level of satisfaction.
Conclusion: There was no statistically significant relation between quality of informed consent and patient satisfaction. Quality of informed consent was found to be moderate in KKUH. No significant difference was found between the demographic characteristics with respect to the quality of informed consent. Older patients (56 - 65 years) and those with children were most satisfied.