Patient satisfaction in king Abdulaziz medical city (KAMC)-Jeddah
Mutasim Mohamed, Lulwah Aldukkan, Elaf Mohammed Alzarnougi, Jana Jamal Alkishi, Ghaedaa Saad Alzahrani
Objective: To assess the level of patient’s satisfaction in different aspects of health care service in King Abdulaziz Medical City-Jeddah.
Study Design: Cross sectional study.
Data Collection Methods: Face to face interview survey method was used. The total study population was 283. Patients who were 18 years or above, mentally competent, with file and had been served by the hospital for at least 6 months were included. Two different questionnaires were used. The questionnaires were validated among a pilot group of twelve patients. The reliability of the questionnaires was measured by alpha coefficient 0.85 and 0.86 respectively. The data was coded by SPSS version 20.
Principal Findings: The mean score of overall patient satisfaction with hospital practice was 93.4 for inpatients and 91.2 for the outpatients. These results imply that the patients were highly satisfied with the hospital performance strategy.
Conclusions: Emphasis on patient satisfaction with medical care services is growing. The results of this study will support policy and decision makers to come up with new strategies that incorporate patient-centered care and increase efficiency and quality care to reach international standards.
Mutasim Mohamed, Lulwah Aldukkan, Elaf Mohammed Alzarnougi, Jana Jamal Alkishi, Ghaedaa Saad Alzahrani. Patient satisfaction in king Abdulaziz medical city (KAMC)-Jeddah. International Journal of Medical and Health Research, Volume 3, Issue 10, 2017, Pages 61-65